Welcome to Sri Datta Silver Jewellery. By accessing or using our website, browsing our jewellery collections, contacting us, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Our Website
This website is operated by Sri Datta Silver Jewellery, Hyderabad, Telangana, India.
We offer carefully selected and beautifully crafted silver jewellery, including traditional and contemporary designs created for everyday wear, celebrations, gifting, and special occasions.
Our collections focus on elegant craftsmanship, distinctive designs, and quality finishing.
2. Product Information
We make reasonable efforts to ensure that jewellery names, descriptions, photographs, prices, sizes, materials, finishes, weights, and other product information displayed on our website are accurate.
However:
- Product colours may appear slightly different depending on lighting, photography, and screen settings.
- Minor variations in design, finish, stone placement, texture, or appearance may occur.
- Jewellery weight and dimensions may vary slightly where products are handcrafted or individually finished.
- Product availability may change without prior notice.
- Certain jewellery designs may be available only in limited quantities.
- We reserve the right to correct errors, descriptions, prices, or other product information when necessary.
Product images are intended to represent the jewellery as accurately as reasonably possible.
3. Jewellery Material & Finish
Where specified on the relevant product page, our jewellery may include 92.5 silver jewellery and designs featuring 22K gold plating.
Customers should carefully review the individual product description before purchasing, as materials, stones, plating, finishes, sizes, and design characteristics may vary between products.
Gold-plated jewellery is not solid gold unless specifically stated.
The appearance and longevity of plating may vary depending on usage, storage, exposure to moisture, perfumes, chemicals, sweat, and other environmental factors.
4. Orders
Orders placed through our website or other available ordering channels are subject to confirmation and product availability.
We reserve the right to:
- Accept or decline an order.
- Limit the quantity of jewellery available for purchase.
- Cancel an order if a product becomes unavailable.
- Cancel or correct an order affected by an incorrect price or product description.
- Contact customers to verify order, payment, or delivery information.
- Refuse orders where fraudulent or unauthorized activity is reasonably suspected.
An order should be considered confirmed only after successful order confirmation.
5. Pricing
All jewellery prices displayed on our website are subject to change without prior notice.
Prices may vary depending on factors such as:
- Jewellery design
- Silver weight
- Stones or embellishments
- Plating and finishing
- Craftsmanship
- Product size or variation
- Applicable taxes or other charges
Any applicable shipping, delivery, taxes, or additional charges will be displayed or communicated where applicable.
If a pricing error occurs, we reserve the right to correct it and contact the customer before processing the affected order.
6. Payment
Customers must provide complete and accurate payment, billing, and order information.
Where online payments are available, transactions may be processed through authorized third-party payment service providers.
We do not intentionally request or store sensitive payment credentials such as:
- Card PINs
- UPI PINs
- Banking passwords
- OTPs
- Complete card authentication information
Customers should never share such confidential information with anyone claiming to represent Sri Datta Silver Jewellery.
7. Shipping & Delivery
We will make reasonable efforts to process and deliver confirmed orders within the estimated timelines communicated through our website or applicable Shipping Policy.
Delivery times may vary depending on:
- Customer location
- Product availability
- Order processing
- Courier availability
- Holidays
- Weather conditions
- Public disruptions
- Other circumstances beyond our reasonable control
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Please refer to our Shipping Policy for additional shipping and delivery information.
8. Jewellery Care
Jewellery requires appropriate handling and storage to maintain its appearance and finish.
Customers are advised to:
- Keep jewellery away from excessive moisture and water.
- Avoid direct contact with perfumes, cosmetics, sprays, and harsh chemicals.
- Avoid wearing jewellery while bathing, swimming, exercising, or performing activities that may expose it to excessive moisture or chemicals.
- Store jewellery separately in a clean and dry place.
- Handle stones, clasps, chains, and delicate components carefully.
- Clean jewellery only using suitable jewellery-care methods.
Natural wear, scratches, fading, tarnishing, or changes in plating caused by regular use or improper care may not be considered manufacturing defects.
9. Size & Fit
Customers are responsible for reviewing the available size, measurements, dimensions, or fit information before placing an order.
Actual fit may vary depending on jewellery design and individual preference.
Where size selection is available, customers should ensure that the correct size or variation is selected before completing their purchase.
10. Cancellation
Order cancellation may be possible depending on the processing status of the order.
If an order has already been processed, packed, customized, dispatched, or handed over to the courier partner, cancellation may not be possible.
Customers should contact us as soon as possible if they wish to request cancellation.
Approval of cancellation is subject to the order status and applicable policies.
11. Returns, Exchanges & Refunds
Returns, exchanges, replacements, and refunds are subject to our applicable Return & Refund Policy.
Customers should inspect their order after receiving it.
If you receive:
- An incorrect product
- A damaged product
- A product damaged during delivery
- A product with a significant manufacturing issue
please contact us promptly and provide your order information along with clear photographs or videos where required.
Products showing damage caused by misuse, improper storage, accidental damage, exposure to chemicals, or normal wear and tear may not qualify for return, replacement, or refund.
12. Customized or Special Orders
Customized, personalized, altered, made-to-order, or specially requested jewellery may be subject to separate conditions.
Once production or customization has started, cancellation, return, exchange, or refund may not be available unless the product has a verified manufacturing defect or as otherwise required by applicable law.
Customers should carefully confirm customization details before approving an order.
13. Customer Responsibilities
When using our website or placing an order, you agree to:
- Provide complete and accurate information.
- Provide the correct shipping and contact details.
- Review product details before purchasing.
- Select the correct product, size, or variation.
- Use the website only for lawful purposes.
- Not submit fraudulent or misleading information.
- Not interfere with the security or functionality of the website.
- Not misuse our content, photographs, brand identity, or services.
14. Intellectual Property
Unless otherwise stated, the content available on the Sri Datta Silver Jewellery website, including:
- Brand name
- Logo
- Jewellery photographs
- Product descriptions
- Graphics
- Text
- Website design
- Promotional materials
- Images
- Other original content
belongs to or is lawfully used by Sri Datta Silver Jewellery.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially use our content without prior permission.
15. Third-Party Services & Links
Our website may contain or use third-party services such as payment gateways, courier services, Instagram, YouTube, hosting providers, or other external platforms.
Third-party services operate under their own terms, privacy policies, and practices.
Sri Datta Silver Jewellery is not responsible for the availability, content, security, policies, or independent activities of third-party websites or services.
16. Website Availability
We make reasonable efforts to maintain the availability and proper operation of our website.
However, we cannot guarantee that the website will always operate:
- Without interruption
- Without technical errors
- Without temporary maintenance
- Without service interruptions
- Free from circumstances beyond our reasonable control
We may modify, suspend, update, or temporarily discontinue portions of the website when necessary.
17. Limitation of Liability
To the extent permitted by applicable law, Sri Datta Silver Jewellery will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including courier delays, third-party service interruptions, technical failures, incorrect customer information, or improper use or care of jewellery.
We are not responsible for damage caused by failure to follow appropriate jewellery-care instructions.
Nothing in these Terms & Conditions is intended to limit or exclude any consumer rights or protections that cannot legally be excluded under applicable law.
18. Changes to These Terms
We may modify or update these Terms & Conditions from time to time to reflect changes in our website, products, services, policies, or legal requirements.
Any updated Terms & Conditions will be published on this page along with a revised Last Updated date.
Continued use of our website after changes are published constitutes acknowledgement of the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts in accordance with applicable law.
20. Contact Us
For questions regarding these Terms & Conditions, jewellery products, orders, or services, please contact:
Sri Datta Silver Jewellery
Location:
Hyderabad, Telangana, India
Phone:
+91 93535 34109