At Sri Datta Silver Jewellery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our jewellery collections, contact us, or place an order.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you place an order, make an enquiry, contact us, or otherwise interact with our services.
This information may include:
- Name
- Phone or mobile number
- WhatsApp number
- Email address
- Billing and shipping address
- Order and jewellery product information
- Product preferences, sizes, or selected variations
- Payment and transaction-related information
- Messages, enquiries, feedback, or other communications
- Information provided for customized or special jewellery orders
We may also collect basic technical information automatically when you use our website, such as browser type, device information, IP address, pages visited, and website usage information.
2. How We Use Your Information
We may use your personal information to:
- Process, confirm, and fulfil jewellery orders
- Communicate with you regarding your order
- Arrange shipping and delivery
- Respond to product enquiries
- Provide customer support
- Process cancellation, return, exchange, replacement, or refund requests
- Communicate regarding customized or special orders
- Verify payment or transaction information where necessary
- Improve our jewellery collections, website, and customer experience
- Maintain appropriate business and transaction records
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal, regulatory, accounting, or business requirements
We do not use your personal information for purposes unrelated to our business without an appropriate reason, authorization, or consent where required.
3. WhatsApp & Phone Communication
If you contact Sri Datta Silver Jewellery through WhatsApp or by phone, we may receive information such as your name, phone number, profile information made available through the service, messages, product enquiries, and order information.
Information you provide through WhatsApp may also be processed according to WhatsApp’s own privacy practices and policies.
Our contact number is:
+91 93535 34109
Please do not send sensitive banking information, UPI PINs, OTPs, card PINs, passwords, or similar confidential credentials through WhatsApp, phone calls, or messages.
4. Instagram & YouTube
Sri Datta Silver Jewellery maintains a presence on social media and content platforms.
Instagram:
@sri_datta_silverjewellery
YouTube:
@sridattasilver
If you follow, message, comment, subscribe, or otherwise interact with us through these platforms, information associated with those interactions may also be processed by the respective platform according to its own privacy policy.
We recommend reviewing the privacy policies and settings of any third-party platform you use.
5. Payment Information
Where online payment facilities are available, payment transactions may be processed through third-party payment gateways, banks, UPI services, or other authorized payment service providers.
We do not intentionally request or store highly sensitive payment credentials such as:
- UPI PINs
- Debit or credit card PINs
- Banking passwords
- OTPs
- Other authentication passwords
Payment service providers may collect and process information necessary to complete your transaction according to their own privacy and security policies.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to help operate and improve the website.
These technologies may be used to:
- Keep website features functioning properly
- Remember certain preferences
- Improve website performance
- Understand how visitors interact with our website
- Measure website traffic and usage
- Improve the browsing and shopping experience
- Maintain shopping-cart or session functionality where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
7. Sharing of Personal Information
Sri Datta Silver Jewellery does not sell or rent your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- Courier and delivery partners
- Payment gateways and payment service providers
- Banks or transaction-processing services
- Website hosting providers
- Website development and technical service providers
- Customer support or communication services
- Analytics and website-performance services
- Other service providers required to process or fulfil your order
We aim to share only the information reasonably necessary for the relevant service.
We may also disclose information where required by applicable law, legal process, regulatory requirements, or to protect our legitimate rights and interests.
8. Order & Delivery Information
When you place an order, we may use your name, phone number, address, order details, and other necessary information to process and deliver your purchase.
Relevant information may be provided to courier or logistics partners solely as necessary to arrange and complete delivery.
Customers are responsible for providing accurate and complete contact and delivery information.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers should also take appropriate precautions when sharing information online and should never disclose confidential payment authentication information to unauthorized persons.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Process and complete orders
- Provide customer service
- Maintain transaction and business records
- Handle returns, exchanges, refunds, or disputes
- Meet accounting or legal obligations
- Prevent fraud or misuse
- Fulfil other legitimate business purposes
Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of, subject to applicable legal and business requirements.
11. Third-Party Websites & Services
Our website may contain links to or integrations with third-party websites and services, including payment providers, courier services, Instagram, YouTube, and other external platforms.
Third-party services operate independently and may collect information according to their own privacy policies.
Sri Datta Silver Jewellery is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services.
We recommend reviewing their respective privacy policies before providing personal information.
12. Marketing Communications
Where permitted and where appropriate consent has been provided, we may communicate with customers about:
- New jewellery collections
- Product launches
- Offers or promotions
- Restocked products
- Events
- Other updates relating to Sri Datta Silver Jewellery
Where applicable, you may request to stop receiving promotional communications by contacting us.
Transactional communications relating to an existing order, payment, delivery, return, or customer-service request may still be sent where necessary.
13. Children’s Privacy
Our website is intended for general audiences and is not specifically designed or directed toward children.
We do not knowingly request personal information from children for the independent purchase of our products or use of our services.
If we become aware that personal information has been collected in circumstances where it should not have been, we may take reasonable steps to remove or appropriately handle that information.
14. Your Privacy Rights
Depending on applicable law and the circumstances, you may have certain rights concerning your personal information.
These may include requesting:
- Access to certain personal information we hold about you
- Correction of inaccurate or incomplete information
- Updating of your contact information
- Deletion of certain personal information where applicable
- Withdrawal of consent where processing is based on consent
- Information about how your personal information is being used
Some information may need to be retained where required for legal, accounting, transaction, fraud-prevention, or other legitimate purposes.
To submit a privacy-related request, please contact us using the details below.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, jewellery business, services, technology, third-party providers, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage customers to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact:
Sri Datta Silver Jewellery
Location:
Hyderabad, Telangana, India
Phone:
+91 93535 34109